Digital services policy and standard

The digital services policy

The digital services policy sets out best practice principles for Queensland Government agencies to design and deliver public-facing digital services that are consistent, secure and simple for users.

It's part of the Queensland Government Enterprise Architecture policy series and replaces Websites policy (IS26).

Digital services policy

The digital service standard

The digital service standard provides 13 criteria that must be met when developing or significantly altering government digital information, products, and services. Ie. digital services must meet all 13 criteria.

Digital service standard

Using the Design System assists agencies in meeting many of the criteria in the digital service standard. In particular, criteria 6 of the standard – Build consistent and responsive design and criteria 9 Make digital services accessible.

Learn more about the criteria via the links below.

1. Understand user needs
2. Have a sustainable multi-disciplinary team
3. Use agile and customer-centred processes
4. Understand the tools and systems required
5. Make digital services secure
6. Build consistent and responsive design
7. Use open standards and/or common platforms
8. Make source code open by default
9. Make digital services accessible
10. Test the digital service
11. Measure the performance and improve
12. Don't forget the non-digital experience
13. Encourage a shift to the digital channel